betnag Privacy Policy

1. Introduction

betnag is committed to protecting the privacy and security of every user's personal information. This Privacy Policy has been prepared in plain, professional English to ensure that users across Bangladesh can clearly understand how their data is handled. We believe that transparency about data practices is a foundational element of the trust that our players place in the betnag platform.

This policy applies to all personal data collected through the betnag website at betnag.net, through any associated mobile-optimised experience, and through direct communications between users and the betnag support team (including live chat, email, and WhatsApp). It covers data collected at the point of registration, during the lifetime of an account, and for the applicable retention period following account closure.

This Privacy Policy should be read alongside betnag's Terms & Conditions and Responsible Gaming policy, all of which together govern your relationship with the platform.

2. Data Controller

For the purposes of this Privacy Policy, betnag acts as the data controller in respect of all personal data collected from users of the platform. As data controller, betnag determines the purposes for which personal data is processed and the means by which that processing takes place. If you have any questions about how betnag processes your data, or wish to exercise any of your data rights, please contact us using the details set out in Section 14 of this policy.

3. Data We Collect

betnag collects the following categories of personal data from users of the platform:

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, National ID number, passport number	Account registration and KYC verification
Contact Data	Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet)	Account communication and support
Financial Data	bKash number, Nagad number, Rocket number, bank account details, transaction history	Processing deposits and withdrawals
Technical Data	IP address, browser type and version, device type, operating system, session timestamps	Security monitoring, fraud prevention, platform optimisation
Usage Data	Pages visited, games played, bet history, session duration, feature interactions	Platform improvement, responsible gaming monitoring
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer service quality and dispute resolution
Verification Documents	Scanned copies of National ID, passport, utility bills, payment account screenshots	Identity verification (KYC) and fraud prevention

betnag does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming request (for example, where a user discloses a gambling-related health concern when requesting self-exclusion).

4. How We Collect Your Data

betnag collects your personal data through the following channels and interactions:

• Direct Interactions: Data you provide when registering an account via the betnag Login page, completing your profile, submitting identity verification documents, contacting our support team, or responding to surveys or promotions.
• Automated Technologies: As you navigate the betnag platform, our systems automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. See Section 9 for more details on our cookie practices.
• Payment Providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, the relevant payment provider shares transaction confirmation data with betnag to facilitate the processing of your transaction.
• Third-Party Verification Services: Where required for identity verification, betnag may engage a third-party KYC provider to verify the authenticity of documents you submit. This provider processes your documents on betnag's behalf and under betnag's instructions.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share game session data with betnag for the purposes of settling bets, resolving disputes, and monitoring for irregular play patterns.

5. Purpose and Legal Basis for Processing

betnag processes personal data only where there is a legitimate purpose and a valid legal basis for doing so. The table below sets out the primary purposes for which we process your data and the corresponding legal basis:

Purpose	Legal Basis
Creating and managing your betnag account	Performance of a contract
Processing deposits and withdrawals	Performance of a contract
Verifying your identity (KYC)	Legal obligation / Legitimate interests
Preventing fraud and money laundering	Legal obligation / Legitimate interests
Providing customer support	Performance of a contract
Sending account-related notifications	Performance of a contract
Sending promotional communications	Consent (you may withdraw at any time)
Improving platform performance and user experience	Legitimate interests
Responsible gaming monitoring	Legal obligation / Legitimate interests
Complying with regulatory or law enforcement requests	Legal obligation

6. Data Sharing and Third Parties

betnag does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers

betnag engages carefully selected third-party service providers who act as data processors on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, partner banks), identity verification providers, game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), customer support platform providers, and platform security vendors. All such providers are bound by contractual obligations to process your data only as instructed by betnag and to maintain appropriate security standards.

6.2 Legal and Regulatory Requirements

betnag may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a court order, or a binding regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of betnag's business, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify you before your data is subject to a different privacy policy as a result of such a transfer.

6.4 With Your Consent

Where we wish to share your data with a third party for any purpose not described in this policy, we will seek your explicit consent before doing so. You may withdraw your consent at any time by contacting our support team.

7. Data Retention

betnag retains your personal data for as long as your account remains active and for a defined period thereafter, in order to meet our legal and regulatory obligations. The following general retention guidelines apply:

• Account Data and Transaction Records: Retained for a minimum of five (5) years from the date of account closure, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, unless a dispute is outstanding.
• Technical and Usage Data (Logs): Retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing Preferences: Retained until you withdraw consent or until your account is closed, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained to resolve an ongoing dispute or legal claim, it will be held until that matter is fully resolved.

8. Data Security

betnag employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and betnag's servers is protected by industry-standard SSL encryption, ensuring that your credentials and financial information cannot be intercepted in transit.
• Access Controls: Access to personal data within betnag is restricted on a strict need-to-know basis. Staff who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Secure Data Storage: Personal data is stored on secured servers with firewall protection, intrusion detection systems, and regular security audits.
• Password Hashing: Account passwords are stored in hashed form. betnag never stores passwords in plain text and cannot retrieve your password — only reset it.
• Fraud Monitoring: betnag's systems continuously monitor account activity for signs of unauthorised access, unusual login patterns, or suspicious transactions. Where such activity is detected, the account may be temporarily suspended pending investigation.

9. Cookies and Tracking Technologies

betnag uses cookies and similar technologies (such as pixel tags and local storage) on the betnag.net platform. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the platform to remember your preferences and improve your experience.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They include session cookies that keep you logged in during a visit, security tokens, and load-balancing identifiers. These cannot be disabled.
• Functional Cookies: These remember your preferences such as language settings, display options, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: betnag uses privacy-respecting analytics tools to understand how users interact with the platform in aggregate — which pages are visited most frequently, where users encounter difficulties, and how they navigate between sections. This data is used solely to improve the platform and is not linked to individual user identities.
• Security Cookies: These help us detect and prevent fraudulent activity, including bot traffic, account takeover attempts, and suspicious login patterns.

9.2 Managing Cookies

You can control the use of non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies via their privacy or settings menus. Please note that disabling cookies may affect the functionality of the betnag platform, including your ability to stay logged in or access certain features. Strictly necessary cookies cannot be disabled without impairing core platform functionality.

10. Your Data Rights

As a user of the betnag platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14:

• Right of Access: You may request a copy of all personal data betnag holds about you. We will provide this within a reasonable timeframe and in a commonly used format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly via your account settings.
• Right to Erasure: You may request the deletion of your personal data. We will action this request promptly, subject to any legal obligations that require us to retain certain records (for example, financial transaction data held for regulatory compliance).
• Right to Restriction of Processing: In certain circumstances, you may request that we pause processing of your data — for example, while you contest the accuracy of data we hold.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. If you object, we will review the request and cease processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

betnag aims to respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days; we will notify you if an extension is required.

11. Minors

betnag is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register an account or use any service on betnag. If we discover or are notified that we have inadvertently collected data from a minor, we will immediately suspend the relevant account, delete all associated data, and void any bets placed. If you believe that a minor has registered on betnag, please contact our support team immediately.

12. International Data Transfers

betnag's primary platform infrastructure is located in servers that may be situated outside of Bangladesh. Where your personal data is transferred to or processed in a jurisdiction outside Bangladesh, betnag takes steps to ensure that adequate safeguards are in place to protect your data to a standard equivalent to the protections in place in Bangladesh. These safeguards may include contractual clauses with service providers, standard data protection agreements, or other appropriate mechanisms.

By using betnag, you acknowledge and consent to the transfer of your personal data outside Bangladesh where such transfer is necessary for the operation of the platform and the provision of its services to you.

13. Changes to This Privacy Policy

betnag reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users by email or via an in-platform notification at least 14 days before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your data. The effective date at the top of this document will always reflect the date of the most recent revision. Continued use of betnag following the effective date of any revision constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that betnag holds about you, please contact our support team through any of the following channels:

• Email: [email protected]
• WhatsApp: +880 1700 000 000
• Live Chat: Available 24/7 directly on the betnag platform
• Support Hours: 24/7 via Live Chat; Email responses within 48 hours during 8 AM – 12 AM Bangladesh Standard Time (BST, UTC+6)

All privacy-related requests should clearly state "Privacy Request" in the subject line or opening message so that our team can route your enquiry to the appropriate handler without delay.